Privacy Policy

Last updated: 15 August 2026

1. Introduction

Countrywide Properties ("we", "us", "our"), Regd. Real Estate Agents E(3) 0338, is committed to protecting the privacy of individuals who interact with us, including visitors to our website, property buyers and sellers, landlords and tenants, and other clients. This Privacy Policy explains how we collect, use, disclose and safeguard personal data in accordance with the Malaysian Personal Data Protection Act 2010 ("PDPA").

By submitting your personal data to us — whether through our website enquiry form, by phone, WhatsApp, email, or in person — you consent to the collection, use and disclosure of your personal data as described in this Policy.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Identification details, such as your name, NRIC/passport number, and contact information (phone number, WhatsApp number, email address, mailing address);
• Enquiry details, such as the property you are interested in and the content of your message to us;
• Transaction-related information, such as property ownership documents, financial information relevant to a sale, purchase, lease or investment advisory engagement;
• Communication records, including correspondence by email, WhatsApp, or phone in relation to your enquiry or engagement; and
• Technical data collected automatically when you browse our website, such as IP address and browser type.

3. How We Use Your Personal Data

We use your personal data for purposes including:

• Responding to your enquiries and providing information about properties, services, and pricing;
• Facilitating the sale, purchase, marketing, or rental of properties on your behalf;
• Providing property investment advisory and consultancy services;
• Verifying your identity and conducting due diligence in relation to a transaction;
• Complying with our regulatory obligations under BOVAEP and other applicable laws; and
• Improving our services and communicating updates that may be relevant to you.

4. Disclosure of Personal Data

We do not sell your personal data. We may disclose your personal data to relevant third parties only where necessary, including:

• Other parties to a transaction (e.g. the buyer, seller, landlord, or tenant, and their appointed representatives);
• Financial institutions, lawyers, valuers, and other professionals engaged in connection with a transaction;
• Regulatory bodies, including the Board of Valuers, Appraisers, Estate Agents and Property Managers (BOVAEP), where required by law; and
• Service providers that support our operations, such as our website enquiry form processor, on a confidential, need-to-know basis.

5. Data Security & Retention

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by law or professional record-keeping obligations.

6. Cookies

Our website may use cookies and similar technologies to enhance browsing experience and understand how visitors use our site. You may disable cookies through your browser settings; however, some parts of the website may not function as intended if you do so.

7. Your Rights

Under the PDPA, you have the right to access, correct, and, in certain circumstances, request the deletion of your personal data held by us. You may also withdraw your consent to our processing of your personal data, subject to any legal or contractual restrictions. To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or WhatsApp). We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Countrywide Properties, Regd. Real Estate Agents E(3) 0338
• Suite 8-LG-8 (LG Floor), Menara Mutiara Bangsar, Jalan Liku, Off Jalan Bangsar, 59100 Kuala Lumpur, Malaysia
• Telephone / WhatsApp: 03-2287 3873 / 019-332 4195
• Email: admin@countrywide.com.my